9. The customer service team is actually notoriously hard to work on
Predicated on more than 900 records for the User Items, Matches has received towards the issue with the participants in earlier times getting spamming these with characters from their own site and you can regarding the partner organizations. In many cases, the amount of letters is much more than simply users bargained getting once they registered.
Whenever you are Match’s tech support team try top notch, it looks their customer support team provides performed shorter ingeniously. Search through the fresh complaints on Bbb website and you discover one story just after an alternate away from a dissatisfied affiliate trying to get the account fixed or making an application for a refund and being managed poorly by a customer support associate.
“Rude customer care! I attempted to acquire a present subscription. The consumer provider associate copied each other email addresses down completely wrong and you may I was incapable of submit it “gift” on-big date. When trying to make contact with support service via email address, it ran us-answered. Initially We called the support service representative, it duplicated on the best suggestions and you will told you I would in the near future rating a verification. This post try again never obtained. I had to mention straight back another more time to learn your acquisition couldn’t end up being modified in addition they must reimburse the order and re also-costs myself. The original associate lied for me! While i found a lowered reported rates on the web a few days afterwards, they might not credit the total amount under consideration. In lieu of trying work with me personally, customer care battled with me. I can not trust how they remove users! As i asked to speak with people inside the corporate, I was considering a good P.O. (more…)
